Terms of service

These terms apply to every purchase you make from melowear. Please read them before you order. You can save or print this page at any time, and the version that applies to your order is the version published here when you placed it.

Nothing in these terms takes away the rights you have as a consumer under Swedish or EU law. If anything here conflicts with a mandatory consumer rule, the rule applies and the rest of these terms stay in force.

1. Who you are contracting with

Khoury Companies AB, trading as melowear
Organisationsnummer 559581-4012
VAT number SE559581401201
Arvidstorpsvägen 10A LGH 1201
SE-311 34 Falkenberg
Sweden

Telephone +46 73 031 74 84, charged at no more than a normal call to a Swedish mobile number. Email john@khourycreativegroup.se. We answer within two working days.

Khoury Companies AB is registered with the Swedish Companies Registration Office, Bolagsverket, and is the seller and your contracting party for every order placed on this store. The same company and address is the manufacturer contact under the EU General Product Safety Regulation.

2. Who can buy

You must be 18 or older, or have the consent of a parent or guardian. We sell to consumers for personal use.

3. Prices, VAT and payment

All prices are shown in the currency you are browsing in and include Swedish VAT at 25 percent. Shipping is added at checkout and shown to you before you pay.

The total shown at the final checkout step is the total you pay us. We do not add any charge after that: no currency surcharge, no handling fee, no shipping adjustment.

Orders delivered outside the EU may attract import VAT, duty or a handling fee charged by your own country. Those are set by your customs authority, not by us, are not included in what you pay us, and are yours to settle as the importer. This is explained on the shipping page.

The payment methods we accept are shown at checkout before you commit to the order. Payment is taken when the order is placed.

We may change our prices, but never for an order that has already been placed.

4. How the contract is made

Putting something in your cart is not an order. The contract is made when you complete checkout by pressing the button that states your obligation to pay, and we confirm your order by email. That confirmation sets out what you bought, the total price, the delivery arrangements and your right of withdrawal, and you can save it.

If we cannot fulfil your order, for example because a garment has been discontinued, we tell you without delay and refund you in full.

If a price on the site is obviously wrong and you must have realised it was wrong, the order is not binding on us under 32 § avtalslagen. We tell you straight away and refund you in full. This applies only to plain errors, not to prices we simply regret.

The technical steps. You add items to the cart, open the cart, go to checkout, enter your delivery and payment details, review a summary showing the items, the delivery cost and the total, and then press the payment button. Nothing is ordered until you press it.

Correcting a mistake. You can change quantities or remove items in the cart, and edit every detail at checkout, right up to the payment button. The summary on the last step is there for you to check. If you spot an error after ordering, email us straight away and we will correct it before the garment goes into production.

Languages. You can conclude the contract in English, Swedish, Danish or Norwegian.

The record. We store your order and your order confirmation. The confirmation email is your copy and you can save or print it. We also keep the version of these terms that applied to your order and send it to you on request. If you have an account you can see your orders there.

5. Printed after you order

Every garment is printed after you place your order. It is still a standard catalogue design in a standard size, not made to your specification and not personalised to you. Your right of withdrawal therefore applies in full. The exception in 2 kap. 11 § 3 distansavtalslagen for goods made to the consumer's specification does not apply and we do not use it.

6. Delivery

Production takes 2 to 7 working days, then the parcel goes to the carrier. Estimated transit times per destination are on the shipping page. We will deliver without undue delay and in any event within 30 days of your order. If we do not, you can give us a further reasonable period, and if we still fail you can cancel and get a full refund.

The risk for the goods stays with us until the parcel comes into your possession. That is true even where you picked a delivery option we offered. If your parcel is late, lost or arrives damaged, that is ours to sort out, not something for you to take up with the carrier.

7. Your right of withdrawal, 14 days

You have 14 days from the day you receive your order, or the last item of it, to withdraw from the purchase. You do not need a reason and you do not need our agreement. This is your right under distansavtalslagen (2005:59) and the EU Consumer Rights Directive.

How to use it. Use our withdrawal function at Withdraw from your purchase. It is linked in the footer of every page and stays available for the whole withdrawal period. Fill it in, confirm, and we send you an acknowledgment stating the time we received your notice. You can also email or telephone us instead. Any clear statement that you are withdrawing is enough. A standard withdrawal form you can copy is on the returns page.

Sending the goods back. You then have 14 days to send the goods back to us. You pay the direct cost of returning them. For a single garment inside Sweden that is normally under 100 SEK; from other countries it depends on your carrier.

Your refund. We refund you within 14 days of receiving the goods back, or of you showing us that you have sent them, whichever comes first. The refund goes to the same payment method you used, at no cost to you. We refund the item price and the standard outbound shipping you paid. We do not refund in store credit or gift cards unless you ask us to.

Condition. You may handle and examine the goods the way you would be able to in a shop. Trying a garment on is fine and tags do not have to be attached. If you handle it more than is needed to establish its nature, characteristics and function, and it loses value as a result, we may deduct that loss from your refund. We may not refuse the return.

8. Our own 30 day return, on top of the law

We give you 30 days to change your mind. This is our own offer, not a replacement for the 14 day legal right, and it is the only part where we set conditions.

For a return made in days 15 to 30, the garment must come back unworn, unwashed and with tags still attached. Those conditions never apply to the 14 day legal right in section 7, and never apply to a faulty item.

9. If something is wrong with the goods

This is separate from changing your mind and is not limited to 14 or 30 days.

Under konsumentköplagen (2022:260) you can claim a fault for up to three years from delivery. A fault that appears within the first two years is presumed to have been there at delivery unless we show otherwise. Tell us within a reasonable time of noticing it; a message within two months is always in time.

Where the goods are faulty you can require us to repair or replace them free of charge, and if that is not done within a reasonable time and without significant inconvenience to you, require a price reduction or cancel the purchase. You may also be entitled to compensation for your loss. We pay the return postage on a faulty item.

We are responsible to you for the parties we use, including our print and fulfilment partner and the carriers we engage. We do not pass that responsibility on to you.

10. Complaints and disputes

Write to john@khourycreativegroup.se or to the postal address in section 1. We answer within two working days. If we reject your claim in whole or in part, we tell you in writing and explain why.

If we cannot agree, you can take the matter to the Swedish National Board for Consumer Disputes:

Allmänna reklamationsnämnden (ARN)
Box 174
SE-101 23 Stockholm
Sweden
www.arn.se

ARN handles clothing and footwear disputes where the amount claimed is at least 750 SEK, and your claim must be filed within one year of you first complaining to us. We take part in ARN proceedings and give ARN the information it asks for.

If you live in another EU country you can also contact your national European Consumer Centre. The EU Online Dispute Resolution platform closed on 20 July 2025 and is no longer a route to us or to anyone else.

11. Which law applies, and where a case is heard

Swedish law applies to these terms and to your purchase. If you live in another EU or EEA country, you also keep the protection of the mandatory consumer rules of the country where you live, and nothing in these terms takes that away.

You can bring a case against us in the courts of the country where you live, or in Sweden, whichever you prefer. We can only bring a case against you in the courts of the country where you live. There is no arbitration clause in these terms.

12. Changes to these terms

We may change these terms for future orders. The version that applies to your purchase is the one published here at the moment you placed the order, and changes we make later do not affect it.

13. Personal data

Khoury Companies AB is the data controller for the personal data you give us. How we use it is set out in our privacy policy. You can contact us on the details in section 1 to exercise your rights, and you can complain to the Swedish Authority for Privacy Protection, Integritetsskyddsmyndigheten (IMY), or to the supervisory authority in the country where you live.

14. Our designs

The melowear name, wordmark, artwork and product photography belong to Khoury Companies AB. Buying a garment does not transfer any rights in the design. Wear it, photograph it, post it, resell the garment itself if you want to. Do not reproduce the artwork on other products or use our name or wordmark as your own.

15. Events outside our control

If something genuinely outside our control, such as a natural disaster, a general strike or a state measure, prevents or delays delivery, we tell you as soon as we can and agree a new date or refund you in full. This does not limit your right to cancel and be refunded, and it does not cover ordinary problems at our suppliers or carriers, which remain our responsibility under section 9.

16. If part of these terms does not hold

If a court finds any part of these terms invalid or unenforceable, the rest stays in force.

Last updated

10 September 2026.