Shipping and delivery
Every melowear garment is printed after you order it. Nothing sits in a warehouse waiting, which means no overproduction and no leftover stock burned at the end of a season. It also means your order takes a few days longer than something picked off a shelf.
Production time
2 to 7 working days. This is the time it takes to print, cure and quality check your garment before it is handed to the carrier. Most orders leave within four days.
Delivery time after production
| Destination | Estimated delivery |
|---|---|
| Sweden | 2 to 5 working days |
| Rest of EU | 3 to 7 working days |
| United Kingdom | 4 to 8 working days |
| United States and Canada | 3 to 6 working days |
| Rest of world | 7 to 20 working days |
We undertake to deliver without undue delay and in any event within 30 days of your order. If we cannot, you can give us a further reasonable period and cancel for a full refund if we still fail.
Where your order is printed
Orders going to Europe are produced in Europe. Orders going to North America are produced in North America. Your parcel travels less and arrives sooner.
Customs and import charges
Inside the EU: nothing further to pay. The price at checkout is the price.
Outside the EU, including the United Kingdom, Norway, Switzerland and the United States: your own country may charge import VAT, duty or a handling fee. Those charges are not included in what you pay us and are yours to settle as the importer. We cannot tell you the amount in advance because your customs authority sets it, not us.
We say this plainly rather than promising you will not be charged, because for the UK in particular that promise would not be true. We do not print in the UK, so a UK parcel crosses a customs border.
Tracking
You get a tracking link by email as soon as your parcel is collected. If it has been more than 10 working days since that email and nothing has moved, write to john@khourycreativegroup.se and we will chase it.
If the parcel is late, lost or damaged
The risk stays with us until the parcel is in your hands. If it is late, lost or arrives damaged, that is ours to fix, not something for you to take up with the carrier. Email us with your order number and we sort it out.
Wrong address
Check your address at checkout. If a parcel comes back to us because the address was incomplete, we resend it once you cover the reshipping cost.
Seller
Khoury Companies AB, organisationsnummer 559581-4012, VAT SE559581401201, Arvidstorpsvägen 10A LGH 1201, SE-311 34 Falkenberg, Sweden. +46 73 031 74 84 · john@khourycreativegroup.se