Returns and exchanges

We want you to be happy with what you wear. If something is not right, you can send it back. There are two separate routes, and they have different conditions. Read the one that applies to you.

1. Your legal right of withdrawal, 14 days

By law you have 14 days from receiving your order to withdraw from it, for any reason, without giving one. This is your right under the EU Consumer Rights Directive and the Swedish Distance Contracts Act, distansavtalslagen (2005:59). We cannot take it away or add conditions to it.

Under this route you may handle and examine the garment the way you would be able to in a shop. Trying it on is fine. Tags do not have to be attached. If you handle it more than is needed to establish its nature, characteristics and function, and it loses value as a result, we may deduct that loss from your refund, but we may not refuse the return.

The right applies in full even though we print after you order. You are choosing from a fixed catalogue in a standard size, not commissioning something personalised, so the made to order exception in 2 kap. 11 § distansavtalslagen does not apply and we do not use it.

How to use it: open Withdraw from your purchase, our withdrawal form. It is available on every page of this site, in the footer, for the whole withdrawal period. Fill it in, confirm, and we send you a written acknowledgment with the time we received it. You can also simply email john@khourycreativegroup.se. Any clear statement works.

2. Our own 30 day return, goodwill

We give you 30 days. That is our own offer on top of the law, not a replacement for it, and it is the only part where we set conditions.

For a return in days 15 to 30 the garment must come back unworn, unwashed, with tags still attached. Those conditions apply to this goodwill route only. They never apply to the 14 day legal right above, and they never apply to a faulty item.

The standard withdrawal form

You do not have to use it, but you are entitled to it. Copy the text below, fill it in and send it to us.

To Khoury Companies AB, Arvidstorpsvägen 10A LGH 1201, SE-311 34 Falkenberg, Sweden, +46 73 031 74 84, john@khourycreativegroup.se:

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

Sending the item back

Once you have told us you are withdrawing, you have a further 14 days to send the item back. Email us first and we reply within two working days with the return address.

Who pays the postage

You pay the direct cost of returning the goods if you changed your mind, whether you use the 14 day legal right or our 30 day offer. The cost depends on your carrier and country; for a single garment inside Sweden it is normally under 100 SEK. We pay if the item is faulty, damaged in transit, or not what you ordered.

Refunds

We refund within 14 days of receiving the item, or of you showing us that you sent it, whichever comes first. The refund goes back to the same payment method you used, at no cost to you. We never refund in store credit or gift cards unless you ask us to. We also refund the standard outbound shipping you originally paid.

Faulty or incorrect items

This is a different thing from changing your mind, and it is not limited to 14 or 30 days. Under the Swedish Consumer Sales Act, konsumentköplagen (2022:260), you can claim a faulty item for up to three years from delivery. A fault that appears within the first two years is presumed to have been there at delivery unless we can show otherwise. Send a photo and your order number to john@khourycreativegroup.se and we put it right at our cost. If the parcel is late, lost or damaged on the way to you, that is on us, not on you, and not on the carrier.

Exchanges

The fastest way to swap a size is to return the item for a refund and place a new order, so you are not waiting.

If we cannot agree

If we reject your claim in whole or in part, we tell you so in writing and explain why. You can then take the matter to the Swedish National Board for Consumer Disputes, Allmänna reklamationsnämnden (ARN), Box 174, SE-101 23 Stockholm, arn.se. ARN handles clothing and footwear disputes where the amount claimed is at least 750 SEK, and the claim must be filed within one year of you first complaining to us. If you live in another EU country you can also contact your national European Consumer Centre.

Seller

Khoury Companies AB, organisationsnummer 559581-4012, VAT SE559581401201
Arvidstorpsvägen 10A LGH 1201, SE-311 34 Falkenberg, Sweden
+46 73 031 74 84 · john@khourycreativegroup.se